Welcome to Hallal Rozi! We are committed to providing the best possible support to our users. This Support Policy outlines the types of support we offer, how to access it, and our response times. By using our services, you agree to the terms of this Support Policy.
1.1 General Support: We provide assistance with account setup, navigation, and general use of our platform. This includes help with watching videos, earning points, and redeeming earnings.
1.2 Technical Support: Our technical support team is available to help with any technical issues you may encounter while using our platform. This includes troubleshooting problems with accessing the website, viewing videos, or processing payments.
1.3 Account Support: We offer support for account-related issues, such as password resets, updating personal information, and resolving account access problems.
2.1 Email Support: You can reach our support team via email at info@hallalrozi.com. We aim to respond to all email inquiries within 24 hours.
2.2 Live Chat: For immediate assistance, use our live chat feature available on the Hallal Rozi website. Live chat support is available from 08:00am to 08:00pm.
2.3 Help Center: Our online Help Center contains a comprehensive collection of articles, FAQs, and guides to assist you with common issues and questions. Access the Help Center at [Help Center].
2.4 Social Media: You can also reach out to us through our official social media channels on Social Media Platforms. We monitor these channels regularly and strive to respond to inquiries within 24 hours.
3.1 Email Inquiries: We respond to email inquiries within 24 hours, Monday through Friday. Inquiries received during weekends or holidays will be addressed on the next business day.
3.2 Live Chat: Live chat support is available during 08:00am to 08:00pm. Our support agents aim to respond to chat requests within a few minutes.
3.3 Social Media: We respond to social media inquiries within 24 hours, Monday through Friday. Inquiries received during weekends or holidays will be addressed on the next business day.
If your issue cannot be resolved through our standard support channels, you may request to have it escalated to a senior support specialist. To escalate an issue, please provide the following information:
Send your escalation request to [Support Email] with "Escalation Request" in the subject line. Our senior support team will review and respond to your request within 48 hours.
We value your feedback and continuously strive to improve our support services. If you have any suggestions or feedback on how we can enhance our support, please email us at [Feedback Email].
While we aim to assist with all inquiries, there are certain limitations to our support services:
We may update this Support Policy from time to time. We will notify you of any changes by posting the new Support Policy on this page and updating the "Last Updated" date. You are advised to review this Support Policy periodically for any changes.